Each product on our website includes detailed descriptions, size guides, and usage information. If you're unsure, feel free to reach out to our customer service team, and we'll help you choose the right product for your pet's needs.

Yes, we offer international shipping to most countries. Shipping times may vary depending on your location and the supplier.

Shipping times typically range from 7-21 business days, depending on your location and the time of year (peak festive seasons usually takes longer time). You can track your order through the tracking number provided.

Once an order is placed, it is automatically processed and sent to our fulfillment team to ensure timely delivery. For this reason, we’re unable to modify or cancel orders after they’ve been submitted. We recommend reviewing your order carefully before completing your purchase.

If you receive a damaged or incorrect product, please contact our support team within 7 days of receiving the item. We will guide you through the process of returning or exchanging the product.

We accept returns within 14 days of purchase. The product must be unused and in its original packaging. Please visit our Returns & Exchanges page for more details.

Yes, we only sell trusted products that meet safety standards for pets. However, always monitor your pet while using any new product to ensure it's a good fit for their specific needs.

Once your order is shipped, you'll receive a tracking number.

If you need to change your shipping address, please contact us immediately. We can change it only if the order has not been processed or shipped.

No, unfortunately we do not offer digital gift cards yet.

We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and other major payment methods.

Not yet.

Yes, you can select pet products mainly for dogs & cats.

Yes, we offer a range of eco-friendly pet products, including toys, grooming items, and accessories made from sustainable materials.