Return Policy

🐾 Return Policy – PetGlade.store

At PetGlade.store, we want you — and your furry friends — to be 100% satisfied with your purchase. If something’s not right, we’re here to help.

Return Eligibility

You can request a return within 14 days of receiving your order if:

The item is unused, unopened, and in its original packaging.

The item is not a final sale or non-returnable item (see below).

You have proof of purchase (order number or receipt).

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Pet beds, litter boxes, and grooming tools that have been opened

Perishable goods (e.g., pet food or treats)

Customized or personalized items

Gift cards

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a faulty item, contact us at support@petglade.store within 7 days of delivery with photos and your order number.

Refunds

Once your return is received and inspected, we’ll notify you about the status of your refund. If approved:

A refund will be issued to your original payment method within 5–10 business days.

Shipping fees are non-refundable, unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs.

If your return is approved, we’ll provide instructions and a return address.

We recommend using a trackable shipping service or purchasing shipping insurance.

Need Help?

We’re here for you! Contact our support team at:

support@petglade.store